Wema Bank Nigeria Plc has been ranked high in two surveys on the banking industry.
In its 2020 Digital Channel scorecard, KPMG Nigeria named the bank as a leader in payments and transactions in digital banking.
Also, in its recently-released Banking Industry Customer Experience Survey, the consulting firm stated that Wema Bank climbed 10 places to second position in the Retail category.
Following a qualitative study of 17 commercial banks focusing on retail banking, KPMG Nigeria’s Digital scorecard tested customer experience across five areas – Digital Onboarding, digital payments and transfers, digital lending, self-service and customer care.
It categorised banks into four distinct categories: Leaders, challengers, followers and late starters.
Wema Bank emerged a leader in the Mobile & Internet banking (payments/transfers) and the self-service categories.
The assessment also shew the bank’s digital banking platform, ALAT By Wema, as the best digital banking channel in Nigeria.
According to the report, ALAT By Wema stands out because “the user interface is simple, and only relevant information is visible on the screen, thus keeping design minimal, user friendly, and removing the possibilities for user errors or confusion”.
The digital banking platform has not only provided the latest banking technology, it fits perfectly into the lifestyle of Nigerians; making life easier for everyone.