Dana Air, one of the nation’s airlines, has introduced a ‘thank you’ initiative designed to give its guests ‘cash back’ on every ticket booking.
Communications Manager, Dana Air, Kingsley Ezenwa said the initiative is aimed at achieving the airline’s vision of becoming Nigeria’s most customer-friendly airline and rewarding guests for their loyalty.
According to Ezenwa, the initiative requires the airline’s guests to get a ‘Thank U’ card at its Murtala Muhammed Airport 2 sales outlet in Lagos, pay for their booking using the card and get a discount on every booking.
He said that the card could also be used to shop at any partner outlets.
“A customer with the ‘thank you’ card doesn’t need to queue to pay for booking at any of our outlets. It is just a swipe and the card is debited. The passenger also gets the cash back reward instantly. This means our guests get rewarded instantly for every booking. It’s our little way of creating a seamless travel experience for guests while still rewarding their patronage,” he said.
Ezenwa added that Dana would continue to explore technology to ease booking, and exceed the travel experience of guests. “We are a creative brand with a knack for innovation and ingenuity. Our self service kiosk is also located at MMA2, where guests can choose to avoid the queue and book tickets, reschedule their flights or even pay for their booking without an interface with our agents. The kiosk is the first of its kind at the airport and created to suit the needs of our time-conscious guests.’’
Dana Air operates over 27 daily flights from Lagos to Abuja, Port Harcourt, Uyo, and Owerri.