By G9ija

  • The issue has seen some iPhone devices powering down unexpectedly
  • It affected a relatively small batch of sixth-generation devices
  • But Apple claims that its latest update will reduce the issue by 80 per cent
  • Apple has clarified that the bug is not a safety issue 
  • If your iPhone has been suffering from unexpected shut downs, Apple may finally have a solution.

    The firm claims that its latest 10.2.1 update has reduced iPhone 6s shutdown issues by 80 per cent, and iPhone 6 issues by 70 per cent.

    Sixth-generation iPhone users had been complaining that their phones’ power was cutting out at random.

     Sixth-generation iPhone users had been complaining that their phones were shutting down at random. But Apple claim that their latest iOS 10.2.1 update has cut iPhone 6s shutdown issues by 80 per cent, and iPhone 6 issues by 70 per cent 

     Sixth-generation iPhone users had been complaining that their phones were shutting down at random. But Apple claim that their latest iOS 10.2.1 update has cut iPhone 6s shutdown issues by 80 per cent, and iPhone 6 issues by 70 per cent

    WHAT CAUSED THE SHUTDOWN ISSUE?

    Apple found that sudden power spikes on older batteries were causing the issue, TechCrunch reports.

    This caused the batteries to supply power unevenly, which sent the devices into an emergency shutdown.

    Brand new batteries were not affected, but older batteries are more susceptible to power spikes.

    Apple made tweaks to the iPhone’s power management system to fix the issue.

    Users were forced to plug their phone into an outlet to reset the gadget.

    Apple has been working on fixing the bug for some time and says that the iOS 10.2.1 update should fix the issue on the majority of iPhone 6 and 6s handsets.

    Around 50 per cent of iPhone users already have the update installed on their phone.

    After letting the update run on a large number of devices Apple has shared statistics on its effectiveness.

    iPhone 7 devices are currently unaffected by the issue.

    ‘With iOS 10.2.1, Apple made improvements to reduce occurrences of unexpected shutdowns that a small number of users were experiencing with their iPhone,’ an Apple spokesperson told TechCrunch.

    ‘We also added the ability for the phone to restart without needing to connect to power, if a user still encounters an unexpected shutdown.

    ‘It is important to note that these unexpected shutdowns are not a safety issue, but we understand it can be an inconvenience and wanted to fix the issue as quickly as possible.’

    iPhone 6, 6s, 6 Plus and 6s Plus devices have all reportedly been affected by the long-standing issue. Users were forced to plug their phone into an outlet to reset the gadget (stock image)

    iPhone 6, 6s, 6 Plus and 6s Plus devices have all reportedly been affected by the long-standing issue. Users were forced to plug their phone into an outlet to reset the gadget (stock image)

    Apple found that sudden power spikes on older batteries were causing the issue, TechCrunch reports.

    This caused the batteries to supply power unevenly which sent the devices into an emergency shutdown.

    Brand new batteries were not affected, but older batteries are more susceptible to power spikes.

    Apple made tweaks to the iPhone’s power management system to fix the issue.

    Late last year, a similar but unrelated shutdown issue with iPhone 6s handsets forced Apple to replace batteries for free.

    The issue only affected a ‘relatively small batch’ of the devices manufactured in 2015, Apple said. The firm would not disclose the exact numbers.

    ‘Apple has determined that a very small number of iPhone 6s devices may unexpectedly shut down,’ the tech firm said in an online statement.

    Apple clarified that the bug was not a safety issue and that it only affects devices within a limited serial number range, manufactured between September and October 2015.

    ‘If you have experienced this issue, please visit an Apple Retail Store or an Apple Authorized Service Provider and have your device’s serial number checked to confirm eligibility for a battery replacement, free of charge,’ Apple said.

    The battery replacement itself was free of charge.

    For iPhone users who had previously paid to have their batteries replaced because of this issue, Apple offered refunds.

    FORGET JET BLACK: APPLE MAY SOON RELEASE A ‘PURE WHITE’ VERSION OF THE IPHONE 7 AND 7 PLUS

    Apple’s iPhone 7 sold out within minutes of pre-orders opening last year, with the new jet black colour being the first to go.

    But it seems the company might be considering another colour option for Apple fans.

    In November 2016, an Apple information website based in Japan said the company might have plans to bring out a ‘pure white’ or ‘jet white’  version of the iPhone 7 and 7 Plus.

    An Apple information website based in Japan said the company might have plans to bring out a 'pure white' or 'jet white' version of the iPhone 7 and 7 Plus. The website cited the source as a 'supplier'. Artist's impression of the white iPhone pictured

    An Apple information website based in Japan said the company might have plans to bring out a ‘pure white’ or ‘jet white’ version of the iPhone 7 and 7 Plus. The website cited the source as a ‘supplier’. Artist’s impression of the white iPhone pictured

    Sources speaking to Japanese publisher MacOtakara said a ‘pure white’ version of the iPhone 7 and iPhone 7 Plus could be brought out in the future.

    ‘Apple seems to have a plan to add a pure white model to iPhone 7, iPhone 7 Plus,’ the website said.

    The website cited the source as a ‘supplier’.

    ‘But this information may be unreliable,’ the site added.

    The company currently offers the iPhone 7 and 7 Plus in jet black, black, gold, rose gold and silver, while the Apple Watch is already available in a ceramic white.